Welcome to Western Wholesale and Atlantic Marketing Helpdesk Portal
Access support, submit tickets, and find resources to keep your work running smoothly.
The Help Desk is your central point for requesting support across the organisation. All requests must be submitted through the system to ensure they are properly logged, tracked, prioritised, and resolved in a timely manner.
Submit IT Helpdesk Ticket
Report technical issues or request assistance from our IT support team. We are here to help you resolve problems quickly and efficiently.
Marketing Support
Marketing Support For all branding, communication, and promotional needs.
Submit a ticket for:
• Artwork and design requests
• Promotions, campaigns, and in-store materials
• Product launches and marketing support
• Social media and advertising requests
• Brand guidelines and approvals
The Marketing team ensures all materials are aligned with brand standards and delivered professionally and on time.
Office Supplies
For all general office resource needs.
Submit a ticket for:
• Ordering stationery and office supplies
• Replenishment of commonly used items
• Special departmental requests
Requests are managed to ensure cost control while maintaining availability of essential supplies.
Maintenance
For all facility and operational issues.
Submit a ticket for:
• Repairs (electrical, plumbing, carpentry, etc.)
• Equipment issues within the facility
• Safety concerns or hazards
• General upkeep and infrastructure needs
The Maintenance team works to ensure a safe, functional, and efficient working environment for all staff.
FAQs
Find answers to the most common questions quickly and easily.
Standard Operating Procedures
Access up-to-date SOPs to ensure compliance and consistency in your work.
Academy Training
Enhance your skills with our comprehensive training modules.